Edit: this has now been resolved and zero problems with withdrawal and still playing on site

It seems others are having no issues getting verification replies, another guy I know got an email back within an hour, and when I messaged them on a different email I got a reply back in 20 minutes then silence. Rebelneo their rep in the thread has been helping push it but seems brick wall from their side.

Not sure what I can even do from here, this is the response I get from the support chat, and the reply from my other email in linked images, and I am unable to send another email from my proton which is my sign up email due to their spam filter ( I have emailed twice a week apart )

https://ibb.co/KNCg0nq
https://ibb.co/NTZDn55


I have messaged support quite often and it's just the same, I have no idea if it's an issue with my email but I got my last email bounced back on spam suspicion associated with yandex, so it seems the first ones sent