A warning for those considering using Uphold.com for crypto services.
Thanks for reporting this issue, I never use them and I didn't know they are doing stupid things like this.
For 6 weeks they ignored my tickets requesting an explanation for my account restriction.
Eventually they replied "we can no longer offer you an account", Uphold then decided to sell all my crypto holdings and send resulting fiat to my bank account
At least you received something and they didn't simply stole coins from your account.
Problem with most modern online services is lack of real actual support, they mostly have stupid bots and not enough human work force.
I would also be very careful using other services like paypal, even if they claim to work fine with bitcoin and other crypto.
Keeping coins on any centralized service is a risk.