Quote from: BC.Game Support on Today at 07:02:27 PM

Quote from: BC.Game Support on December 17, 2024, 10:04:26 AM

Quote from: Zantaraz on December 16, 2024, 12:04:16 PM

I have an issue with autobets on crash on bcgame and support just told be they do not provide support for this game. Is this really the case not providing support for something labeled "bc originals"?

Quote from: Zantaraz on December 16, 2024, 04:33:10 PM

My issue is that when I use script it switches from auto to manual after some time (with some warnings in browser console) but the script is still running, that switch however makes all my "logs" go away and I am unable to stop the script other than force reloading the page. I have tried multiple browsers, cleared all the cache I could, diasbled all the addons etc but it still prevailes.
Chat screen is here:
https://imgur.com/a/78b7SLc

Hi Zantaraz,

We are sorry to hear the inconvenience you experienced with us. If you can help us understand better, which script did you use and encountered this issue? We will look into it.

And if it is not too much, can you perhaps inform us your BC UID through PM? It will help us look into your situation more easily.

Hello Zantaraz,

As per your explanation to us through PM, you apparently use a custom martingale script and not the original script we provided. As known, BC provided three ready to use automated script and gives our player the flexibility to use their own script to automate their game in pursue of giving our player a more enjoyment and rich experience in gambling with us.

To ensure this immersive gambling experience, we will always promptly take action upon report of bugs, as well as taking necessary step when the scripts we provided malfunctioned.

When it comes to a custom script by the user themselves, we have to state that the response given by our live support, although it can be worded better and we apologize for this poorly worded response, but it is already in accordance to our SOP, that we can not meddle with it as we have no control over custom script.

Hi,
I understand that debugging crazy custom scripts is not something you want to do. Even though it seems to me a bit weird to not suport the stuff if you provide the means to script (the script I use is pretty much just copied original martingale script with bunch of "log.ingo" lines added so I can have some more statistics other than "you won/lost X amount"). But my issue is not really with the script itself though. The issue I have with this is that it worked for couple of months but then suddenly started to not work without me changing anything in between. The script is exactly the same as I made it somewehere in october (19th October as per my stats excel sheet) but "suddenly" the website itself is doing something strange. I would understand if I had some isues with the script and I would get periodically "script has ended" events and so on, but I am not getting those, the script is working fine and it continues to run correctly even when I am redirected back to "manual bets" page. So I am like 99.9999% sure the issue is not on my end here.