If everything is okay, he will receive his money without taking too long.
That members issue is long solved and they have successfully withdrawn their money and posted an update about it.
I've tried the link and it works on my side. I think it's your browser, try using another browser or clearing your cache, it should work. if not you can try using another device to verify your account.
That's cool, it works on your end, so i believe for other members with this issue, it could be from their own end, like you say, i also recommend they change their browser or check their internet.