disclosing user information when required to do so by law - AML laws require them to collect that information
I decide to upgrade to "trusted" status:
I sent them documents physically to obtain "Trusted status":
(Note, that post office index was written properly)
The post said that it delivered:
And I asked them to increase limits to the level of "Trusted" account:
Within 5 days (as they promised)
I received no response.
Today I also send the request to support (but earlier thay said that they are not an AML team and will not answer for it)
Hello,
We see that your account has been upgraded to a Trusted Status. If you require any further assistance, please feel free to send us a ticket at the Support Desk and we will do our best to address your issue.