Quote from: waltrazed on Today at 01:54:45 AM

I do level with your story and understand why you are frustrated, because you did not get an additional $2250 bonus, although I have clearly explained our POV.

We refunded your deposit in full and it was instantly withdrawn. No harm done.

I have responded in full to cryptogod & yourself. We have done the best we can to remedy the situation in both of these cases.

Many players wish to check out a casino before committing to them, to see if they are legitimate, completely understandable & something I would do too. The same goes for the casino - we often can tell by the first deposit/session if a player is legitimate through countless metrics. In this case, we concluded that the gameplay was non legitimate and did not warrant the additional bonus.

It is a shame that 2 of these situations are so highlighted, and the other 1000 very happy VIP Transfers are not mentioned.

Anyhow, our mission remains the same - to provide the highest value & service to players.

When the game was not played fair, in this case in user side according to information I read, and assume it is right, refund all deposit amount to the user is a kind solution from the team, before closing that account and refuse to provide your service to the user.

It's fair enough, and it's good for the user, no harm done from the team, and by closing the account (after refunding the deposit amount in full), the Razed team also proactively took action to avoid potential abusement from the user in future.

Again base on information you share, I think this case can be closed.