I was informed that this issue would be resolved or at least reviewed by Monday. It is now Thursday, and I have not received any further updates. I understand the holidays may have caused delays, but it has been three weeks. Could you please provide me with an update at your earliest convenience?
You raised this thread and it came to my awareness on 19th, I only nudged them and brought this to their awareness by 20th, and this is 26th. Not to mention [as you acknowledged yourself, and I thank you for that] the long holiday that happened to be in between the week.
I am not sure if my contact is still on their break or not [it's still boxing day, anyway], but let me take a risk of possibly interrupting their family time by inquiring about the progress of your situation.