Judging by their latest post, BC Game are waiting for you to provide them with evidence of your deposit from your wallet and they have sent an email to you requesting this too.
I only noticed this thread today and am glad to see progress is being made. Any prolonged period of waiting has to be distressful especially when money is involved but sometimes unexpected events can occur. Hopefully the matter will be resolved soon.
I was informed that this issue would be resolved or at least reviewed by Monday. It is now Thursday, and I have not received any further updates. I understand the holidays may have caused delays, but it has been three weeks. Could you please provide me with an update at your earliest convenience?