I'm almost certain nobody is fixing anything. The random free WOF spins via email seems to be automated. I believe the issue is that their email servers are having trouble where their outbound queues are filling up. Every now and then a big stack of queued emails eventually fail (usually after 72 hours of trying to deliver), which means another batch are able to be delivered. Then the queues fill again, and we get nothing for days. That is why it is so inconsistent. I wouldnt take it as a sign that anybody is doing anything behind the scenes.
Yeah it would seem so, that whatever left working is automated. BTC withdrawals work without an issue, but that's a day 0 feature they had so that must be automated since start.
Are bets getting paid? Lottery being drawn?
Yeah I believe bets are being paid, although i've not bet for a while and won't be in case I'm wrong. I think the only potentially "manual" thing is payments that are flagged (probably new or suspicious accounts), so I think there must be someone who is actioning those.