Quote from: pakito111 on January 04, 2025, 05:37:44 PM

Yesterday, I signed up on BC to gamble and deposited $1,000. I was playing big spins ($10) on Sweet Bonanza 1000. At first, I went a bit up and then down, but then I hit a bonus that paid an incredible $69,000!

I attempted to withdraw $25,000, but the withdrawal failed, and my account withdrawal was blocked. I contacted support, and they informed me I needed to complete KYC verification. I complied and submitted all the necessary documents.

However, to my surprise, support then told me:

"Dear user, we regret to inform you that your account will no longer be eligible to pass the KYC verification."

When I asked for an explanation, they couldn’t give me a reason.

For context, I am French but reside in Malta, which is not a restricted area for BC. There’s absolutely no legitimate reason for them to deny my withdrawal—they simply don’t want to pay out my winnings.
Account ID 62874989

https://goopics.net/i/bfu347

did you take a bonus?