Yes, that's exactly what I am asking from my previous post, that you've emailed them with a screenshot of your deposit from your wallet, if it doesn't trouble you much, just to be sure that we've crossed the T's and there were no misunderstanding at all. I'll reach them right after you provide it.
Feel free to cover sensitive information that you'd like to keep private.
So they have responded asking for a wallet address to issue a withdrawal too. Haven’t got the money yet but will update the thread if I do in fact get my money. If I don’t I will do the same.
Well yes, reaching them yesterday and they came back with a reply earlier today that it's what you asked for, for the fund to be returned and they complied to it as [obviously] they have no intention to steal anyone's money or confiscate fund without any reason.
Let me see if I can push a timeframe from them, and hopefully we can get this resolved.