Quote from: bubbAJoe on January 06, 2025, 01:42:24 AM

Quote from: PennyBit on January 05, 2025, 11:22:59 PM

Quote from: bubbAJoe on January 02, 2025, 06:23:12 PM

Quote from: HITECH122 on January 02, 2025, 12:27:42 PM

I am running V2.06. I purchased a Full node and a standard weeks ago. From day 1, the full node has not worked. The box disconnects, locks up, and hasn't moved past 15%; numerous connections have been refused. I've reflashed the SD card, performed a format on the SSD drive innumerable times, and even placed two node configuration lines provided by Futurebit support (dbcache=128 and maxmempool=128); both did nothing. I went through all my firewall settings, as I have a Firewall router, and placed the full node IP address in emergency mode, which essentially opens all ports and disables all existing rules and policies that did not work. I connected it directly to my ISP via WIFI, that did not work. At this point, I feel like I'm doing FutureBit's job, and I didn't pay $1,700 to play helpdesk support on my own. I also tried to reflash the SD card to version 2.05, as some stated that the version was much more stable, but that did not work.

The most disappointing experience was that I purchased over $1,700 of equipment and have not received one response from Future Bit for days, except one email, which took almost 4 days to respond. I am incredibly frustrated with the equipment and lack of support.

Yeah, FB support response time is pathetic. Not sure what the issue is...

Unfortunately, service has always been the first area within an organization to suffer the short-sighted and unprepared policies of any company rushing to meet marketing and profit demands. It's repeated time and again, over & over with large and small companies alike. Sometimes it's simply a matter of the "flood & run" approach whereas a company will intentionally start with a few quality pieces and when sales shoot up they switch to inferior pieces and then jump ship and disappear after enough complaints and a huge drop in sales. This is common on AMZ. Now, sometimes it's not as devious or the intention is/was honorable and they simply didn't start out prepared or misunderstand the market base. They get inundated with the service costs related to their misguided, unfortunate, and hopeful outlook. Service time and parts always costs money and NEVER makes a profit. And sometimes, a company is as sincere as professing your feelings to your first love but still can't seem to get it right. But I like to believe there are at least a few companies out there really trying to make a quality product at a fair price and stand behind it after the money has been gathered. However, if they didn't set aside enough for service . . . well, it could be a repeat of a very old story. I, for one, still have a positive outlook on Futurebit.

Cheers!

I am a bit concerned about burning switch/es for devices that are running in most buyers' houses...

I recommend everyone pull the bottom off (3x phillips screws and 1x torx security screw under the black pads) and then punch out the top from below with a screw driver (just held in with light glue) and look at your switch leads.

I posted links to pictures of the burned leads from my original switch (post #2813).

This has been addressed multiple times. The core issue is a rare failure mode of the switch when the AC plug is not in the socket all the way, causing a slight heat buildup that eventual fails the switch.

We fixed the issue switch side with recent builds even if users dont plug the AC socket in all the way, and have sent multiple emails out to all Apollo users alerting of the issue. We are covering all switch replacements under warranty either way by either mailing in a replacement switch (its pretty easy too swap out) or sending it via RMA to have it repaired here.