This is just one avenue for them to answer some questions and they seems to do that. But yeah maybe the best way is to reach support as they are always active 24x7. Or even in their official social media accounts, there could be someone monitoring it.
And upon checking their official twitter, they are very much active,
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https://x.com/betpanda_casino/status/1875845642914033873I don't know if it's just me, but is it usual that you have more than 70K followers on Twitter, but there are some tweets from them that doesn't have any retweet, like or comment at all? I mean if those are organic and truly gambling on Betpanda, they must at least like their tweet, right? Maybe I'm just overthinking, and I also looked at some online gambling casinos that are being promoted on this forum, and they're experiencing the same as well. Reposting, and liking their tweet would help their page to grow so maybe, just maybe we can do it? Just a suggestion only.

Oh I guess the problem is they don't have this requirements where people would like and share their post on X to qualify on giveaways. If they require that on their next give away provably that they can get a likes from those post they made.
What's going to happen on their latest set up is their followers will just watch their post then leave without commenting or leave a like that's why their post didn't get any engagement from their community. Better they hire a good social media manager so that they could get more better engagement to their community.