Quote from: slaman29 on Today at 12:02:38 PM

Quote from: holydarkness on January 07, 2025, 09:33:38 PM

To be fair, the check is [mostly] not initiated by the casino themselves, but rather by the provider of the game to see if there is nothing amiss, and the casinos [no matter which casino is this] had no other way to comply, unless they want to pay the winning from their own pocket while waiting for the provider to be satisfied with their investigation.

Are you sure this is true? I know the providers are the one paying the jackpots, so of course they are the ones interested in initiating the check BUT if the casino blocks an account like OP from passing KYC, to me that's all on the casino. They basically prevented the guy from even passing KYC. And all they need to do is explain this situation if its true so the player knows what's the holdup.

No, I am not sure. Hence the word "mostly" instead of 99%?

Because each cases are unique and [as established, they're case-by-case basis] some check are done by the casino itself [we had an immortalized proof of an internal chat where a casino team initiate it somewhere in this board if you're interested to look for it], some cases are indeed requested by the provider to be sure that there is nothing wrong with the winning.

Quote from: slaman29 on Today at 12:02:38 PM

To me, every time things are vague and on hold with no reason, its 99% the casino's lack of efficiency or knowledge on how to comply.

Based on my experience, not necessarily 99% reason is due to casino's lack of efficiency or knowledge on how to comply. As mentioned, each cases are unique, they have each of their own elements that complicate things.

Quote from: slaman29 on Today at 12:02:38 PM

BTW are you actually a BC Game representative? It's very weird to need you to help out when they should be the ones on their own taking care of customers.

I am not. I am simply here to help, when I have my free time. How is it weird, exactly? Will it be much preferred for you, and in your opinion, if I just watch and wait for casinos rep [in this case, BC] to take action?

And yes, they actually are the ones who taking care of their customer. I simply tell them [as well as other casinos rep who entrusted me with their personal contact] and they will investigate. And later on, either they come and address the matter with their findings or tell me to wait a bit more suppose their findings are yet to be conclusive, and I relayed the message to the player who raised dispute, in case they did not do it themselves through their official account.

To add and clarify, yes, as Pmalek brushed, I initially reached casinos reps through PM on many cases, after years of it, one of them actually reached me, attempting and initiated a direct contact so I can reach them faster [there is a long and interesting story behind this, of course, but that's story for other time], and then the trend happens and I now have several contacts of several casino staffs. I surely hope it's ok with you?