Not trying to brag but umm... once again, I am already one step ahead of you by demanding a follow up of the development from my contact far earlier today. What they can tell me is, which I believe they tell me in confident, but I choose to be transparent with you so you can grasp the complexity of your situation: your case need to pass four different departments.

They're not telling me which departments are these, but I imagine it at least you're dealing with compliance, funding, and marketing themselves. Perhaps even security, in between.

In simple translation, it's a nightmare because we don't know how long will it take for each dept to give their green light an proceed with the next department. Sometimes it takes seconds as the staff is free and was able to process your situation right away. Sometimes, you're in queue. And delays are expected.

I know it's easier to say than done, but I will humbly ask for your patience here while your refund get processed by each and every department and trust me when I say I will be pushing them about this every day, perhaps even twice or three times a day, to get my contact to inquire to the department where your issue is currently being processed to immediately take their hand on it and pass it to different department.

Again, I know it's easier to be said than done, with you the waiting part and me as a "mere spectator", but if it carries any weight, I give you my words that I am placing as much effort and pressure as I can to get your situation meet their end soonest possible.

And hopefully, it can be cleared way sooner than I am expecting it to be.

A side note: there is nothing you need to do now but to wait, exercising some patience while I work with my contact to get things done.

I will really appreciate your patience and cooperation during the entire process.