Quote from: acroman08 on January 10, 2025, 11:31:48 AM

Quote from: tableplay on January 10, 2025, 10:41:55 AM

I completed the KYC process and I completed the 90x bonus+deposit wagering requirements (I figured I might as well try since the money was lost anyway, if I didn't complete them). When I tried to withdraw, the system says I need to do KYC. I have e-mail confirmation that my account passed KYC and was verified. This is all documented in the screenshot linked below. This site is a full on scam site.
https://i.imgur.com/oKHWhci.jpeg

this isn't looking for them, and from the looks of it, it seems like they are doing the best they can to not pay you out. it would be nice if their representative could reply on this thread and perhaps provide some more information as to why this is happening.

I saw that you have posted on their thread but I'll pm their representative just in case.

also, have you tried re-doing their KYC after receiving the KYC notification?

No, I have not tried re-doing the KYC. They use the Sumsub verification system (which I passed KYC with), so it should be on record within Sumsub anyway.