Subject: A Serious Warning to High-Stakes Traders: My Experience with Rollbit.com

This is an account of my ordeal with Rollbit.com, a platform I trusted with substantial amounts of money for trading and gambling. What happened to me is something every trader and gambler using this platform needs to see. This is more than just a dispute—it’s a warning to anyone dealing with Rollbit or similar platforms.

On November 25, 2024, I entered a $44,000 trade at 70x leverage, predicting Bitcoin’s price would rise. Without warning, Rollbit went into a scheduled maintenance mode shortly after I placed the trade. This maintenance lasted 18 minutes, locking me out of my account during one of the most critical periods for managing my position. When the maintenance began, Bitcoin’s price had already fallen to a level where my margin was over 60% utilized, and I was unable to manage my position to mitigate further losses.

By the time I regained access, I had already lost $39,288, leaving me with just $4,711 out of my original position. Other users liquidated during the same maintenance period were compensated for their losses, yet I was denied any reimbursement. Their reasoning? They blamed my trading strategy and dismissed the severity of the maintenance downtime, which directly contributed to my inability to act.

Key Issues with Rollbit’s Actions

1. Unacceptable Downtime and Lack of Proper Notification
Rollbit claims to have given prior notice of the maintenance through a site notification and a pinned chat message. However, as a user trading on their mobile platform, I did not see any meaningful warning until it was too late. Even if the notification existed, giving users only minutes to react before initiating maintenance is irresponsible and unacceptable for a platform that handles high-stakes trades.

2. Impact of Downtime on a High-Leverage Position
Leveraged trading is extremely sensitive to price fluctuations, especially at 70x leverage. The inability to access my account during this downtime left my position completely unmanageable at a time when Bitcoin’s price was experiencing significant volatility. This is not a risk I could have planned for or mitigated—it was entirely caused by Rollbit’s failure to provide uninterrupted access to their platform during a crucial market period.

3. Selective Compensation Practices
Rollbit’s refusal to compensate me for my losses is even more frustrating when I know that other users affected during the same maintenance period were reimbursed for their liquidated positions. Why was I excluded? There is no reasonable explanation for this unequal treatment, especially when the circumstances of my loss were directly caused by their downtime.

4. Irrelevant Focus on Past Trades
In their response to my complaint, Rollbit attempted to justify their actions by analyzing my previous trades. They selectively chose a handful of my losing trades to argue that I do not effectively use stop-loss strategies, despite my overall trading history showing a balanced approach with both profits and risk management.

Past trades have no bearing on their responsibility for the platform’s failure during maintenance, yet they used it to deflect accountability.

Why This Matters to All Rollbit Users

This is not just about one person’s losses; it’s about the practices of a platform that handles large sums of money. Rollbit’s actions demonstrate a lack of care for its users, especially those engaging in high-stakes trading.

1. Poor Maintenance Practices: The platform went down at a critical time, leaving users unable to manage their trades.
2. Inconsistent Compensation: They selectively compensated users affected by the downtime but denied others without clear justification.
3. Deflection and Excuses: Instead of taking responsibility, they shifted the blame onto the user, using irrelevant past trades as their defense.

If this happened to me, it could happen to anyone. High-leverage trading is already risky enough without the added uncertainty of platform failures. Rollbit’s failure to provide consistent and fair support should concern anyone who uses the platform.

Call to Action

To those reading this, I urge you to reconsider trusting Rollbit.com with your money. If you’re currently using their platform, ask yourself: can you rely on them to protect your funds or act fairly when things go wrong?

If you believe in fairness and accountability, I ask you to support my flag here.

You can also review the full details of my complaint in the original thread: Complaint Thread.

Final Thoughts

This ordeal has cost me not just money, but also my faith in this platform. Rollbit’s actions, combined with the silence of those who could have supported me, have shown me the harsh reality of this industry. They have not only stolen $45,000 from me but have also deeply scarred me during a time of personal grief following my mother’s death.

To the Rollbit team and their supporters, know that your actions will have consequences. Even if it takes time, I hope justice catches up to you someday.

To the users of Rollbit.com: please learn from my experience. Do not trust this platform with your money. Protect yourself before it’s too late.

Tetaeridanus.