Put in a request for withdrawal today (instant), normally gets sent within 15 minutes as promised, but it's been 3 hrs and no sign of the withdrawal being processed. The withdrawal shows as pending on their website, so there is hope, maybe. Anyone knows a support email address for the team?
There is absolutely no need wasting your time with freebitco support because they are never going to respond, and it doesn't matter how long you wait, except you have nothing else important to do with your time, then you can spend it on sending countless number of messages to support who will never respond to any.
Since the issue with the site began, instant withdrawals are no longer instant as written on the site, but the good news remains that withdrawals are processed, and you will get what you requested for at the end of the day, only thing is you will have to wait patiently because some times, and for some users, it takes several hours, sometimes up to 48 hours or more.
I have withdrawn as recently as mid december and did not face any issues with instant withdrawal, guess their Hot wallet is empty right now and probably needed refilling. Gives me hope when you say that people have been getting their withdrawals though, although patience is the key.