Quote from: waltrazed on January 15, 2025, 10:05:41 AM

Quote from: Geekking on January 14, 2025, 02:01:28 PM

Their withdrawals are problematic. It's been an hour and they didnt pay, still pending. I saw on their chat people also complaining about the withdrawals are not bein sent.
I'll update if they send and when..

ID: 9df76edb-4ef0-49da-9db6-1a1579ddef61

PS: I didnt't get any bonus etc from them. Just deposited and played limbo thats all.

edit: 2 hours and still nothing. Live support doesnt help only telling me to wait

Edit: 8 hours and still nothing

Hello Geekking,

Our team has been in constant communication with you. We have explained many times that 99.9% of withdrawals are instant, although there are few which must be manually checked.

Often this can result in a gameplay check, where we communicate with our internal Originals team and sometimes 3rd Party Providers to ensure everything is legitimate.

Our team explained that we are in this process. We are well within our right to hold your withdrawal whilst we perform this gameplay check. Normally this takes around 24 hours to complete, although it can sometimes take a few days.

I understand it is extremely frustrating to experience, although we must be cautious as well.

Currently it has been 21 hours since you placed your withdrawal of 1,568.55 USD

Regardless of your accusations here, we will continue to update you and stay in touch regarding your withdrawal.

Thank you.

Hello,

I would like to provide an update on this situation with Geekking.

We concluded our gameplay check and all is cleared.

Unbeknowsed to me, Geekking cancelled his withdrawal 11 hours ago~ and lost the balance.

This is not the reason why we hold withdrawals, and not something that we stand for at Razed.

We reinstated his balance of 1,562.14 USD and paid his withdrawal.

We will be closing his account due to Responsible Gambling concerns that came up during our interactions with him.

We apologise to him for having delayed his withdrawal, although due to our 0 fraud tolerance policy, we must perform gameplay checks where required.

Thank you.