Thank you for the information. Often, users leave reviews, and when the situation is resolved, they do not remove them from the monitor site or add a comment about the resolution of the problem. We requested the exchanger to clarify the situation regarding the user's review and will respond when we get the data.


Honestly, I think the whole review or feedback system needs to be revamped.
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The review system on the monitor site works as follows: according to our rules, a review of the “claim” type (highlighted in red) is available on the site if the client has not received funds from the exchanger and the due date has already passed.

Both monitor staff and exchanger administrators try to respond to complaints and solve problems quickly. When the exchanger has resolved the situation, the review is converted to the “comment” type (highlighted in white). At the same time, all users can still see the review and comment on it.

We do not prohibit users from posting reviews on our website, including negative ones, and we do not delete reviews if they comply with the rules for their publication; more details in our FAQ https://www.bestchange.com/faq.html#deleted-review

Also, on the page of any exchanger in the monitor, each user has access to all reviews about the service by type: active financial claims, settled financial claims, comments about the service, positive reviews, screenshot https://bc.to/J4cLOq.


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