Quote from: _BlackStar on January 18, 2025, 03:36:26 AM

There is a positive response when brand representatives actively participate with the community and this will also increase your brand awareness in the forum. I can only suggest some things that I think are good and useful – but I still can't force anything that is beyond my abilities. But now - I'm glad you responded so enthusiastically to my advice.

Absolutely, and we do recognise that, hence there was an urge to become more active in the Forum and that is definitely a focus for us

Quote from: Jonasgamble on January 19, 2025, 10:46:02 AM

I have got a responsible gaming issue on casinopunkz.io. I requested a exclusion forever because of the reason gambling addiction. I had already a support conversation where a refund was stated. I should login account for withdraw. My account was unlocked for that action. But there was no balance. As I contacted the support again it was said that no refund will be done.

Jonas, we can certainly look into this for you, but it is state in our Terms and Conditions that once you close your account, any balance on the account when it is closed will be forfeited.

So all users who wish to close their account should request a withdrawal prior to the closure request.

Please DM the email used on the account and we can look into it for you.

Quote from: rafaloko on January 20, 2025, 12:21:40 PM

Been using this casino for 1 month.. very good, no problem. My only suggestion would be to find a way to reduce lag/delay between spins. Grin

This could be a game provider issue, does this happen with all game providers and/or games?

Also, if you use other casinos, does the same issue persist there?

Quote from: TravelMug on January 20, 2025, 09:41:20 PM

Just wanted to share a big 1000x that I won on Lightning Roulette while playing in this platform.

From base bet of €0.20 to €200.00. The number is 29.

Whoa, huge congratulations! That is indeed some kind of a multiplier! Cheesy

Quote from: PX-Z on Today at 04:09:16 AM

I don't know if someone already mentioned this but the image on the OP is showing an error, error 404 to be exact which is probably deleted on uploader's account or was set to automatic delete after X days. It should be better if the image/s were updated to new one. I recommend talkimg for image hosting since it's a community build image hosting for the forum use.

Ah, thank you ! We have now fixed this

Quote from: Bitinity on Today at 05:19:38 AM

The 2nd option seems to be what he is talking about because I see that the 1st option is unlikely to happen because if he would have withdrawn all his remaining balance before he requested for the exclusion. Its been 2 days since he posted about his case but he never came back to say something here, his story itself is not clear enough for us to speculate further. Lets see if he will come back here to clarify or to confirm about his case or not.

We will also need to wait for information from them to be able to investigate, but it could be indeed the second option…or simply a misunderstanding.

But we will not make any conclusions until we have looked into it properly of course.