The thing mentioned with the VIP level is still ongoing. Shows me at level 0 now (with 0 wager) even though, while making some test bets, I actually level up as well (only level 5 
). Anyway, needless to say that I can't claim the level up reward because of the mentioned problem.
At least the withdrawal option works without any hiccups.
). Anyway, needless to say that I can't claim the level up reward because of the mentioned problem.At least the withdrawal option works without any hiccups.
Very unfortunate when you get this problem even though as a newly active user there should no any problem, I advised you to stop playing while waiting for them to solve it but don't be surprised if they need a few days to fix it. By the way level 5 is not bad, you are even better than me, you know I'm still struggling to get level 1.
For Level up reward usually auto credited to your account without need to claim it so if you don't get it, it means there is an error only on your account, why I say only on your account? because other accounts get it yeah we can see it in the chat room someone just got it like this screenshot.
