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Refund, what's refund typically you are referring?
Refund - your money left in the casino?
Refund - the money you are lose?
Number 2 was impossible, once you lose then you lose. The only refund can be possible are number 1, while you have some money left in your account. None of the history casino give you a refund on number 2.
People, can just claim having a gambling problem and refund my deposit has been lost ~XD not a chance bro.
The 2nd option seems to be what he is talking about because I see that the 1st option is unlikely to happen because if he would have withdrawn all his remaining balance before he requested for the exclusion. Its been 2 days since he posted about his case but he never came back to say something here, his story itself is not clear enough for us to speculate further. Lets see if he will come back here to clarify or to confirm about his case or not.