Hello,

We are surprised that the user has opened a "Scam" -thread, as we have explained to the user several times which rules they have broken and that this case is certainly not a "scam" of any degree.

The user's betting behaviour was flagged as suspicious by our betting provider. Once we received such a flag from them, accounts are closed as per our Terms and Conditions:

5. ANTI-FRAUD POLICY

In the interests of fair play, it is not permitted to utilise or deploy any novel or recognised betting techniques while using our services which are designed to circumvent the standard house edge in our casino games nor the sportsbook. Should we detect that You have engaged in any activity of this nature, we may immediately suspend, terminate or restrict access to Your Account and/or retain any funds on the account.

For clarity, we have highlighted the crucial points of the rules. As it was pointed out in the other thread, the user was already limited by BetBy on another casino that they provide sportsbook for. Therefore they were aware of the techniques the user was using, and while not outright fraudulent, they are still against the rules as per the clause above.

As per the deposits, the rule on them is also very clear as per below:

14. REFUND POLICY

14.2 Conditions for Returns
In order for the Betpanda.io Balance to be eligible for a return, please make sure that:

The Betpanda.io Balance were not used in any Bets or Tips yet.(this means after the purchase you did not do any actions involving Betpanda.io Balance on Your Account)

This does NOT refer to the 1x wagering requirement (this is covered in clauses 3 and 4 of our T&C), but refund requests such as this one. The clause is very clear: funds have been used to place wagers, so we fail to see why the user would be eligible for a refund. Particularly considering that they have, almost certainly knowingly, broken the rules by betting using a certain technique that would give them an edge, no matter how large or small or whether they admit it or not.

As per the betting history, providing the user with the history is not very relevant in this case as it does not prove anything one way or another. Yes, it will show the bet they have placed, but it will not show things such as:

- When was the bet placed in relation to the event happening in real time
- What the odds offered by other providers were in relation to the ones user bet on
- Was arbitrage betting involved
- If any other technique or tactic was used to gain an edge over the house

Now, we are not suggesting the user was utilising any of the above necessarily, but the point is, simply looking at the betting history will not tell you any of the things that would have caused the account to be closed and funds retained.

Simply betting on larger markets or big games does not automatically make a bet legitimate, or betting on obscure markets does not make a bet illegitimate.

If you require further clarification, we are happy to do so.