I do not know why BC Game have not replied but they still have just under 48 hours to send a reply according to CasinoGuru on their platform. Until they post here or there with their side of the story we will not see the full picture but having said that, they should have posted by now. Hopefully they will post here soon or opt to engage with you solely on CasinoGuru.
Are you able to post screenshots of all of your correspondence with BC Game. If you can it will help all of us much more to further understand more about the situation.
Still they didnt reply, I don't think they ever will tbh. My last hope is bitcointalk because I trust the community here.
I couldnt find the ones where I was speaking with support or the rest of the conv with the vip host but trust me all they do is BS me "we looking into it" "it will be resolved in 24-48hours" always same BS. It is been one month now and they still didn't come back to me with an answer as to why my account is closed or my withdrawals were suspended...