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Hi holy,
I am asked to extend our apology once more that we can't comply to your request this time. Be assured that it is taken with reason and not because we choose to escalate things when an option to deescalate is being offered. We are hoping hope for your understanding.
It's fine, no hard feeling. They [my spare contact and the one who give you the memo] told me in our chat that it won't take long and they choose to continue with CG and AG for good reason, not just to simply drag the situation. I am taking their words for it... plus, I'll literally chase them again if it's not resolved by the weekend [yes, this is a "threat"] anyway.