Quote from: holydarkness on Today at 09:50:43 PM

Quote from: Bcgameskem on Today at 09:23:16 PM

Quote from: holydarkness on Today at 09:11:05 PM

Quote from: BC.Game Support on Today at 08:59:31 PM

[...]
Hi holy,

I am asked to extend our apology once more that we can't comply to your request this time. Be assured that it is taken with reason and not because we choose to escalate things when an option to deescalate is being offered. We are hoping hope for your understanding.

It's fine, no hard feeling. They [my spare contact and the one who give you the memo] told me in our chat that it won't take long and they choose to continue with CG and AG for good reason, not just to simply drag the situation. I am taking their words for it... plus, I'll literally chase them again if it's not resolved by the weekend [yes, this is a "threat"] anyway.

edit: OP posted his reply close to when I hit "post", so I missed his reply.

OP, what?

They accuse you of multi acc? Why do I just learn about it right now? And can you point it out to where they give this counter-accusation?

Yes this is what they said in AG according to their ToS 5.4. I only have one account, I didnt break any rules, these guys have my passport, driving licence, ID, bank statement, car registration, phone bill. I literally provided all my documents. They know me more than my own gov. This is unfair...

OP, I got your PM and this serves as a reply to it too.

As I said, usually when big casino found an abuse of multi-acc, they are beyond sure of it.

I was privileged to witness [and check myself] the parameters and cross-reference system that being used by a relatively small casino [not gonna mention it here in order not to undermine them as "small" but those who follow me and my record with casinos dispute should easily know which casino am I talking about] and it was mind-blowing.

They cross-reference things that didn't even cross my mind.

That said, let's just wait for BC and AG's communication. If they have proof of multi-acc, then AG is more than able to prove or disprove it.

If the situation does not get resolved by weekend, I'll inquire again to my contact. Until then though, let's just wait and I'll return to my default setting to take every side's words with bucket of salts.

I assure you, I only have one account, I didn't break any rules. Maybe some of my friends at bc game enquired as to why my account is closed because I reached out to everyone for help, I was desperate. But they know I only have one account, they are making this false clarification to steal the money. To this day I didnt receive a single reply from them on email. How can they even close account for weeks without informing me? So if I didnt go to AG, CR and bitcointalk, they would've never answered me right? Even to this moment I didn't get an official email from bc game explaining what happened