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Hi holy,
I am asked to extend our apology once more that we can't comply to your request this time. Be assured that it is taken with reason and not because we choose to escalate things when an option to deescalate is being offered. We are hoping hope for your understanding.
It's fine, no hard feeling. They [my spare contact and the one who give you the memo] told me in our chat that it won't take long and they choose to continue with CG and AG for good reason, not just to simply drag the situation. I am taking their words for it... plus, I'll literally chase them again if it's not resolved by the weekend [yes, this is a "threat"] anyway.
edit: OP posted his reply close to when I hit "post", so I missed his reply.
OP, what?
They accuse you of multi acc? Why do I just learn about it right now? And can you point it out to where they give this counter-accusation?
Yes this is what they said in AG according to their ToS 5.4. I only have one account, I didnt break any rules, these guys have my passport, driving licence, ID, bank statement, car registration, phone bill. I literally provided all my documents. They know me more than my own gov. This is unfair...