But my second win was distributed to a new BTC address (actually that feature is a little bit weird, each deposit comes to new address, as number of customers grows, that might make things complicated), so I am in the same boat as Victorybit1, I am similarly new to them. The transaction also consist of all winners; everyone must have received reward same time. So the best Victorybit1 should do is contacting support.
gm gm,
We're working on getting a different wallet system set up where all of a players deposits will go to the same address and payouts should come from the same wallet as well. We know that it can get frustrating for players to have all these different generated wallets sending and receiving funds.
We're working to get the new wallet system out as quickly as we can, and we're grateful for all of your feedback!
- Zoo