Quote from: holydarkness on February 05, 2025, 05:33:36 PM

Quote from: mmishoo2 on February 05, 2025, 03:29:58 AM

Quote from: holydarkness on January 28, 2025, 07:36:54 PM

Unfortunately, as I explained above, the investigation was asked and conducted by a third party who completely separate from Roobet. They can't get this escalated or slowed down as they wish. Like us, they can only wait for whoever that is investigating your case to get their conclusion.

Thank you

But I want to let you know that they took more than five months and they did not give me a reason to close my account !

But let's say the truth ! they closed my account and will not open it again (Roobet does not open any accounts again after closing them), so let Roobet send me my money that is inside my affiliate account and keep my account closed !
I think they closed my account to get my money after I brought them many invitations and promotions

Okay, let me try to reach them, see if there is any development or if they can probably consider releasing your affiliate earning. But, to be honest, I doubt it though, I think it's safe to assume that the investigation wraps over the entire account, as in every aspect of it.

They don't even want to give me my money inside my affiliate account, this money belongs to me, and when I gave them a negative rating on Trustpilot, they replied to my rating and said that we have the right to close any account, and they didn't seem to give any reasons, all I want from them is my money and I don't care about opening my account again.

There is a complaint on Askgamblers similar to my complaint, but in the end they gave him his money
https://www.askgamblers.com/casino-complaints/roobet-casino-my-roobet-account-is-locked-no-information-why

I'm now sure that Roobet Casino is a scam , After you earn money, they close your account under the condition that they have the right to close any account!

I really thank you very much and I know very well that you are trying to help me very hard