The situation with Betpanda is now evident: lack of transparency, unfair terms, and conditions entirely disadvantageous to users.

AskGamblers itself has confirmed that Betpanda failed to provide any reasonable justification or solid evidence to support their accusations against me. Their official statement reads:

"We regret to inform you that despite all the AskGamblers Complaint Team requests, Betpanda.io Casino management failed to provide reasonable justification and/or solid evidence which could prove the validity of the accusations against the player."

They have even advised me to "seek further assistance from the relevant regulatory body or appointed ADR entity."
Does anyone here have experience with this process and know how to proceed?

To be clear, my goal is not to speak badly about Betpanda. My goal is to seek clarity, defend my rights, and get my money back. That’s all I want: my money.

Any help or advice would be greatly appreciated.