Quote from: Betpanda on Today at 11:17:07 AM

Quote from: bettingfede1998 on January 30, 2025, 09:11:52 AM

The situation with Betpanda is now evident: lack of transparency, unfair terms, and conditions entirely disadvantageous to users.

We believe the that we have been very transparent with you, providing all the information when requested.

We do also understand that you consider the terms to be unfair or disadvantageous as they determine a ruling that is not advantageous to you under these circumstances, but these are the terms you agreed to upon creating an account with us. We are simply following the rules which we have set to both to the players and ourselves.

This is why we urge all the players who create an account with us to read through all the terms, conditions and rules of our services to avoid any confusion.

As we have provided you with all the available information, we consider the matter concluded from our side.

Dear Betpanda Team,

You claim to have been transparent, yet AskGamblers itself has stated that you failed to provide reasonable justification or solid evidence to support your accusations against me. That statement alone contradicts your claims of transparency.

I understand that you are simply enforcing your own rules, but rules must be fair, reasonable, and properly justified. In this case, there has been no clear justification for the confiscation of my funds—neither my winnings nor my deposit.

You urge players to read your Terms and Conditions, yet nowhere in them does it explicitly state that a player’s deposit can be confiscated in the way you have done with mine. If you truly believe your actions are fair and justified, then why did AskGamblers reject your explanation and close my complaint as "unresolved"?

You may consider the matter concluded from your side, but from mine—and from an objective standpoint—it remains unresolved.