Sir, I was banned only after I request them to delete my account and Instead of deleting the account they banned it.
With all the processing they need (whatever it is) deleting an account looks like not just from a simple button but with different associates and moving some of your basic info to other folders/database, idk if they do it manually or just by a button. But it looks like it need higher ops permission to do it or from technical team not just from a support can do it, so give it few more days to at least 2 weeks.
I understand the concern of the OP, he wanted to have all his info got deleted. Not sure what country though the OP is from, but if he is covered by
https://gdpr.eu/, then the casino have no other choice but to delete his account.
On the other hand, it might take days for the casino to do it. Yes, it's very simply, just go and look for his account and delete everything. However, we have to understand that there are processes in place as well, so give or take maybe at least in a month, everything should be gone in their records or database.
I get that it might take some time, but the issue is they lied to me by saying my data was completely deleted. If they need a month, fine, just be honest about it instead of claiming everything’s gone when it’s clearly not. They didn't follow the rules at all.
And to make it worse, instead of actually deleting my account like I asked, they just banned it. I didn’t ask for a ban. I wanted it gone. I made deposits from my bank account, and I wanted all that info wiped from their system. But they still had the balls to say, "my data was totally deleted." How can that be true if my account and all that info are still there, just banned?
The other Moderator Kirito89 then claims that the personal info is deleted but the account info remains in their data- Like how? What do you mean?
It all feels super shady to me.