Quote from: Usemenow on Today at 06:27:27 AM

I get that it might take some time, but the issue is they lied to me by saying my data was completely deleted. If they need a month, fine, just be honest about it instead of claiming everything’s gone when it’s clearly not. They didn't follow the rules at all.

And to make it worse, instead of actually deleting my account like I asked, they just banned it. I didn’t ask for a ban. I wanted it gone. I made deposits from my bank account, and I wanted all that info wiped from their system. But they still had the balls to say, "my data was totally deleted." How can that be true if my account and all that info are still there, just banned?

The other Moderator Kirito89 then claims that the personal info is deleted but the account info remains in their data- Like how? What do you mean?

It all feels super shady to me.

I can understand that you probably feel cheated or perhaps even betrayed with their "lies", where the live support said everything is deleted but you find it still accessible. Though I am not with DuckDice and certainly can't talk on their behalf, I'll assure you again that DuckDice are very compliant to GDPR.

As previously stated, a case against them where a player challenge their fairness got waaaayyy more complicated as they can no longer provide the history associated with the player due to the "Right to be Forgotten" and no data left that can be tied to the player... until one betID stored by the player in form of a screenshot, which later they went to a length to "restore" the history by consulting that ID with their internal system.

There were not any data on their database that mentioned any activity of the user. They have to use that betID as a very thin strand that guide them through their own database and associate this bet as his and that bet as not his and so on. This is, I believe, what they keep as their data in reference to what notblox1 said on several posts above. Simply their internal data, nameless to whom they were associated with, that will not reveal any trace of the data owner, unless a thin strand of guide was given to thread the database.

Regarding the live support, I believe it is quite a common knowledge that live support in many casinos are poor. On this case though, the one that previously addressed you probably didn't have access or in-depth knowledge about GDPR data erasure. That's why they said what they said, which later fixed to a proper and more correct answer when Kirito89 handled the case.

If it helps, though, let me invite Kirito here [yes, he has an account here too, that act as an official rep and spokesperson of DuckDice] and ask him to give his insight about the matter. How long will it take, what'll happen after the process is complete, what steps are they doing, etc.