Quote from: Coin_trader on Today at 02:01:45 PM

Quote from: olixirisug69 on Today at 01:45:20 PM

Quote from: Coin_trader on Today at 01:01:36 PM

Quote from: noviesol on Today at 12:50:53 PM

It looks like you violated their Terms of Service. Did you have more than one account?

It’s not about having multiple accounts alone that cause him violation of ToS. The support statement is referring that they will do the same in case this user has more account that will the same activity that violates the ToS.

Probably it involves arbitrage betting while availing the casino bonuses since this the popular trick of users that want to take advantage from casino offers promotion.

There’s no way to solve this unless OP is honest on his statement and avail the service of CG or AG.

I think you need to read the description carefully, that I only played with my own money, and I didn't use any bonuses, and I lost my first deposit, which they didn't refund. I'm glad you're trying to protect the casino, but this casino is just a scam

Quote from: olixirisug69 on Today at 01:45:20 PM

Quote from: Coin_trader on Today at 01:01:36 PM

Quote from: noviesol on Today at 12:50:53 PM

It looks like you violated their Terms of Service. Did you have more than one account?

It’s not about having multiple accounts alone that cause him violation of ToS. The support statement is referring that they will do the same in case this user has more account that will the same activity that violates the ToS.

Probably it involves arbitrage betting while availing the casino bonuses since this the popular trick of users that want to take advantage from casino offers promotion.

There’s no way to solve this unless OP is honest on his statement and avail the service of CG or AG.

I think you need to read the description carefully, that I only played with my own money, and I didn't use any bonuses, and I lost my first deposit, which they didn't refund. I'm glad you're trying to protect the casino, but this casino is just a scam

I think you should be the one needs to read what you write in your own description. There’s no written statement that clarifies about not using bonuses. Using your own money is already given when you gamble so you should state if there’s bonus involved.

Besides, even without bonus doing arbitrage betting or other form of strategy which casino doesn’t allowed will always result to violation.

Again, if you are confident then follow what I suggest. I’m not defending the casino rather I’m just interpreting the support message that you attached.

as far as I know they have 3 providers, and if there were any problems as you say with arbitration situations, then the provider would have stopped this moment, from this it follows that the casino allowed itself to simply zero out my winnings, because it did not want to pay them out