Oh, in case you doubted my story of being hospitalized... here, my hand while I write this draft:
dude, you do not need to explain yourself to them. just take care of yourself and get the rest you need, I hope you get well soon.
Still no voucher?
everyone knows it is annoying and frustrating to wait, but these things can take a while, so have more patience, I am sure holydarkness will update you if he has updates regarding your case(which if you ask me is very generous of him).