Hi Birandony,
Sorry for the inconvenience,
this user was flagged as fraud identity previously hence account suspended. Upon checking it appears to be mainly due to VPN usage, as the member is using a computer to play and their phone to verify.
However, after conduct deeper checking and the consideration of concern from my side and after CMP's response indicating that reason isn't valid. We have revoke the previous action on the member and we have reactivated the account and credit back the balance to the account. We are still discussing the bonus for this member.
Thanks
BK8.Official, thank you for popping in here and walk with us to the bottom of this case. I understand that OP's account is reinstated and fully functional and he can continue on playing on your site?
OP, can you confirm if your account is indeed unlocked and every feature is accessible again from your side?
This is some kind of miracle.
You are my hero =)
My account has been reactivated.
But, there is still some uncertainty...
You see that chat support is very much separated from the verification department. It is strange that such complex issues are discussed with the general support department. It seems to me that it would be right to have a direct connection with the verification department, in order to avoid misunderstandings.
Now I am asked to go through the verification process again. However, the verification field shows the status "reject" and the button is not clickable...
We have made a request to the verification department again.
Honestly, I am very afraid of doing something wrong again =(
They told me to wait for an answer.
https://prnt.sc/0d7sG-vTjKWZhttps://prnt.sc/WYCXBO4FZu7h