Uploading the image posted by OP;
OP can you give us screenshots of your bets placed? This can be crucial in terms of proving your accusations. Clearly, the casino in question is accusing you of some exploit (as per my inference of the email and tonality) and you have to prove (yes, unfortunately, the onus is on you) that you have not gained any edge through illegal means.
[image snip]
it's all funny how everyone is trying to defend this casino that hasn't even paid out all my deposits, I can't send you screenshots of my bets, I don't have access to the casino.
It's not everyone is trying to defend the casino, we asked for further evidence [screenshot] because that's how this board runs: by evidence. We can't just take statements without any screenshot or other form of evidence backing it up.
And as I previously said, I think the best way will be to get it escalated to CG, where they can scrutinize over the evidence provided by
both sides. So yes, in a way, the casino will have to provide supporting evidence to their findings that's otherwise can not be provided here due to several sensitive reason, suppose you escalate it to CG.