Why do they put a 4.5 Stars on TrustPilot (which is not clickable) and when you check it, it is actually 2.8?
Why nobody addressed this? Is it ok to do that?
As you can read on Trustpilot, 2 reviews with one star were added here in the last few days, which of course made Whale's overall rating worse. When reading through the reviews, however, you can see that these are standard complaints which Whale support responded to immediately.
But I agree with you that the Trustpilot icon should be clickable on the page. It's also technically very easy to implement if you simply add a link to it.
From Trustpilot which I have checked it just now and the rating percentage is 2.7 with 91 reviews which is a very poor performance from Whale.io. And I also see that Whale.io responded to all the reviews. And that means they also aware that they are not doing well base on the reviews in the Trustpilot. Though Trustpilot is no longer a reliable source of good reviews. If people ger small issue with the casino, they will go there and make their negative reviews there. Like one of the review there, the guy made a withdrawal and it was pending and on the second days he went there and made an review. That is not the good use of the review apps and website. That is an abused of review. When such has happened, you have to communicate with the support team for sometimes and if there is no good responds from them then the person can proceed to the review sites and say what happened.