You respond quickly to users request on this forum, so i am sure you do so on other platforms too. I don't really like Truspilot because of how 'easy' people, as well as competitors too, can use it as a tool to attack other competing services.
That's a great quality from a reputed platform. Whale.io has been doing quite well on the forum and it's trying to respond to most users request. I would say it's a site that wants to improve it self by getting honest opinion of the members of the forum and that in my eyes is a remarkable quality of a platform.