@Betpanda sent you a DM regarding the KYC on my account, I would appreciate if you could look it up
How come a user came from non-KYC casino ask for KYC-related question for his/er account. Did the casino required you to undergo KYC procedures? Or what's this all about.
KYC can be asked if the user broke ToS on Betpanda or if their partners, game providers flag that account, KYC will be triggered and very possible account closure/ termination.
We don’t believe this is misleading at all, considering that players who not engage in activities that breach the Terms and Conditions would not need to worry about KYCing.
Hence, all legitimate users shouldn’t need to worry about this.
Hello,
Thank you for getting back to us.
My account was blocked before I completed the KYC process.
The Sportsbook as a service is provided by Betby, so they would have knowledge of the players to the degree that they are able to identify them.
And yes, we wouldn’t have known this information, but it is also not relevant as the account was flagged by Betby before this information came to light, leading to the account closure.