Anyway, I would like to suggest the betkin.com hire a ANN thread manager for making this ANN thread active although they were running a signature campaign it will be more good result for them.
People created this announcement thread can be the casino owner, a marketing lead, or marketing staff of the company. I saw the OP replied users here but not too actively like on daily basis.
Signature campaign possibly is managed by an outsource and not internal staff and if so, a more active staff in this announcement thread is better.
A manager to manage this ann thread is a good idea. because there are many questions from people that have not been answered until now, and having a manager can help them get answers faster in this ann thread than having to wait via their email.
A company usually have different channels to support their users, on the website, in chat support with both bot chat and chat with human staff, then in support ticket and email. This announcement thread can be another place for announcement of new products, new partnership, new marketing events, and surely can be used for customer supports to users from Bitcoin forum.
because on their website they also don't have active customer support, and that makes people who want to ask questions or have problems with their accounts can't get a quick response.
Sounds like they for now only have customer supports via emails, is it true?