He is referring to the live chat support and I think they are not yet maintaining a fixed schedule possibly because they have a limited number of human operators to accommodate queries from all the players trying to contact them. I tried using their live chat support three days ago and left my email for a follow-up response but I haven’t received one until now. Maybe it depends on the level of urgency and priority.
Anyway, I have received from their live chat more likey they response me after one day, it even if you can say this is live chat support but that not really like live support.
By the way they answer me that on regarding the question of their general withdrawal waegring requirement this
"
The wagering coefficient in slots is 1, in live casino 0.1. That is, with such a coefficient you need to place a deposit for further withdrawal of funds."
Can anyone summarize me to this I didn't really understand their terms for withdrawal requirement.