Hello everyone,
I recently had my account permanently banned due to an alleged breach of the Terms of Service. However, I have provided all the required verification documents, and my request was still rejected without a clear explanation.
I still have funds in my account, and I have not been given any information on how to retrieve them. When I contacted support, they simply stated that I can no longer use their services, but they did not provide any appeal process or further clarification.
Has anyone experienced a similar situation? Are there any alternative ways to appeal this decision or escalate the issue? Any advice would be greatly appreciated.
Thank you in advance!
First of all you should provide correspondence between you and stake via screenshot (upload on talkimg.com). Just so people get a picture of what's going on. Second, it would be good to know which parts of the terms you supposedly breached. In other cases the accused have been told which paragraph or whatever, so I guess you also know more than what you write here.
About other options, you can always go to a 3rd party mediator like casinoguru or askgamblers and raise a ticket with them. Not sure how their relationship is with stake but with other sites they occasionally get cases resolved.