On 28th January I won some money. My balance was like 260 USD. Then I withdrawed 230 USD and I left 30 USD on BC balance to play in future. After some hours I came back to platform and saw that my balance was 0. I was confused. I saw deposit/withdraw and bet transactions that day but nothing was threr3, so I thaught that I remembered incorrectly and I withdrawed all money I had.
On 3rd February, when second TIP happend. I was playing Slot and suddenly I saw with my own eyes how unexpectedly my balance changed with approx - 27 USD. Only after that I messaged support and he told me that I sent that money as a TIP. After that I realised that maybe there was same case on 28th January and I checked Tip transactions and I found that.
If you are familiar with BC.game platform, they have strange transactions page for tips. Because TIPS are in BONUS category. Thats why I didnt realised that issue earlier.
It's quite interesting how this happened and I’m glad you didn’t lose a larger amount, even though it’s still a loss for you. I believe you mentioned that your account had twofactor authentication enabled which makes me wonder if someone really had access to your bc.game’s email and password wouldn’t still need your authentication code to log in?
Im also curious whether tipping feature is allowed without requiring second step verification. From what I know BC.Game usually requires authentication for withdrawals .
Hopefully, we get some good news on your case and a clear explanation of what exactly happened. Was it a security breach within the casino or only your account compromised
Also, it’s great to see @holydarkness here, anyone can see his continuous efforts and dedication in all similar cases, we need to pay this man a coffee.