I have TG chat screenshots, will upload if needed
Include them here, upload those images on talkimg.com and post the direct links here, or just edit the OP and include the images there.
These screenshots are one of your proof that you just don't accuse anyone out of thin air, so please do so.
Also, for what you've said, if the vendor's replies is based on the terms which you agreed on the first place, i guess that's how it is, else it will be a breach of contract.
I appreciate your reply, will upload images. My view on this that T&C are vague and vendor i taking advantage of it. Additionally, I was a customer for 2 years and reached out to renew the package.