On the forum, as in gambling in general, there are quite a few people who know concepts like House Edge or RTP, but it's clear they don't understand their meaning, or at least not fully. This has been discussed on the forum a few times.
Probably that explains why so many people were playing dice on Freebitco.in despite the fact that there were lots of casinos with a 1% house edge.
What I don't do for any reason is to start judging immediately when newbies or someone that quickly creates account to accused a successful business just to soil and tarnished their good images because they are actually doing better than others or their competitors. When I new profiles easily complained it's better to properly watch them to know if actually they are on the right side or maybe should wait a bit to hear from the other people because casino doesn't easily restrict people from their platform without violating any of those their rules. And again, it's also better to use their original profile to make accusations for quick resolve as I know when a reputable profile lodges complain it's that possible for them to get it fixed as quickly as possible.
I always seriously take the scam accusation post of every newbie because people usually come to this forum when they face a problem and usually they face it but some competitors use dirty tricks against their competitor casinos, so it's always necessary to seriously take each scam accusation and treat it respectively, we shouldn't ignore any newbie but at the same time we shouldn't believe them without solid proofs.