If i understood everything correctly, FortuneJack says that during the KYC procedure, you were not the only one in the view of the camera? It means you were asked to take a selfie photo right, as part of the KYC process. The second one is multiaccounting, which i know is prohibited in most casinos, but can this be proven. The email you shared also stated that they reserve the right to qualify an account of a family memeber, friend... as yours, and hence multiaccounting, is that right? Does that mean i and my brother can't play on the casino?
@FortuneJack representative is active in the forum, so it would be nice if he can give more information on this. @Holydarkness, do you have any contact at FortuneJack, maybe you can ring them to make some things clear about this case.
I understood that they are saying i wasnt the only person during the selfie , weird that the verification was completed and they said this half day later....
The multiaccounting i cant give an answer more than i dont know these accs and they arent on my family....
The weird part is when they detected, if is true, multiacccounting.... why they didnt block my acc at deposit if is true and they do at the end? they were expecting me to lose my deposit or what, if is true why not block at first deposit