Granted, they only pop in every now and then to give an official reply and not addressing all the threads on SA board, but that's because mostly the points that should be conveyed are already posted by me as a reply to the players as part of my conversation with the players on this forum that birthed from the discussion I have with my contact during our "session".
I know they do have an official support account here. But I was talking about their on-site live support. I don't think their activity is good enough here. They take days and sometimes weeks to check a thread, and they take more than ten days to reply in a thread. Why do you think all those scam accusation comes to this forum? As we can see, most of these scam accusations are getting solved after a certain time.
These scam accusations come because their on-site support has failed to address the concerns. They respond to the users like a robot. I don't think they even read what the players are writing.
I appreciate the last reply of BC.Game support. Even though the issue wasn't solved, at least they cleared where they are.