Quote from: goldkingcoiner on Today at 05:23:29 PM

Fortunejack is a renown casino, so I doubt they want to "scam you". They follow laws and regulations.

Also, in the proof you have submitted, nowhere does Fortunejack tell you that your ban has something to do with too many people being in front of the camera. They are accusing you of having multiple accounts to yourself.

Possible solution to get your account back : contact the casino again and ask to re-submit your KYC. Multiple accounts from the same household might be mistaken for "multiaccounting". But any household member can simply turn in their own KYC to remedy this unless it is forbidden in the T&C in the first place.

Perhaps you use a VPN? That might be the issue?
Same remedy. Contact the casino and explain the situation.

But if you really do have multiple accounts or otherwise went against the terms of service then that is your own fault. Next time read the whole terms and conditions (T&C).

Please, be informed that due to failed KYC, there are registered multiple attempts with different persons KYC has been
considered AS FAILED, the winning has been declined you can withdraw only deposit amount, after withdrawal,
account will be blocked

You can see this on the third image.

Also in other mail they say :

Please, be informed that KYC is not considered as Passed, due to violation of T&C, you can withdraw only deposit amount
after withdrawal account is blocked , the decision is final.

I dont know what to interpretate, in one mail that im multiaccounting and in other that i didnt pass KYC, when im verified and got the message that my verification is completed.

Also not giving any option to pass again the KYC if is failed, i can do any photo or video they want, so after this how not to think that they want to scam me.